BHcrafts Online Store was designed to make your shopping as simple and enjoyable as possible. We understand that you may have some questions while browsing or shopping at our online store and have outlined below the answers to the most frequent questions.
If you still cannot find what you need, please contact us by e-mail at
We will be happy to assist you.
What products can I order online? There are a variety of products to choose from. To ease your search for specific products we conveniently divided our products into the following categories: catalogue to browse through our catalogue offer, for men, for women, for kids, accessories, home décor, Christmas gifts, toys and souvenirs, with appropriate sublinks.
If you know exactly the code of the product you are looking for you can use our quick product search or quick product purchase located also at our home page.
I saw an item I liked in your catalog. How do I find it online?
Our latest catalogues are also featured at the web site under link: CATALOGUE.
However, as our online store offers only latest catalogues, if you cannot find the product you are looking for, please order it by
. Please shortly describe the product and the catalogue you saw it in, and we’ll assist you in your purchase.
Are your products hand made? Yes, all our products are hand made by experienced and talented women knitters, weavers or crochet artisans from Bosnia and Herzegovina .
Who makes the products?
Products are made by women from around Bosnia and Herzegovina who are earning a living through engagement in BHCrafts handicraft project. Majority of women are from rural areas, unemployed with no or little formal education. Each product has a label with the name of the producer, the name of the woman that directly benefited from its making and your purchase.
Can you develop special collections for my store? Yes. We are very experienced in developing special collections for various wholesalers and retailers from USA , France , UK , Switzerland and Japan including famous French design house Agnes b, Sundance catalogue, Bugs and Fairies and many others. Please e-mail us at
to arrange details.
Are products available in different color ways? BHcrafts has always been known for its custom made products and we are happy to offer you the opportunity to choose your favorite product in your favorite color. Available color combinations are described for each product in the accompanying product description.
BHcrafts loves nuture and natural yarns that our kind to your skin. For most products we use either 100% wool or 100% cotton, rather than the artificial blends. Fibre content is also provided for each product in the accompanying product description.
Are products machine washable?
Most of the products are machine washable and are easy to take care of. Each product comes with the care label indicating the care instructions to ensure you will be able to enjoy the product for long period of time after the purchase.
Do you have dimensions for home décor items? Dimension for each product is provided in the product description.
How do I know what’s my size? We use standard sizes for our knitwear and accessories. Our sizing is divided as follows: For children: Infant sizes: 0-3 mo., 3-6 mo., 6-9mo., 12 mo., 18 mo. Toddler sizes: 2T, 3T and 4T Children’s sizes: 5, 6 Women’s sizes: XS, S, M, L and XL Men’s sizes: XS, S, M, L and XL
Is there size variations?
BHcrafts is known for the quality of its knits and handicrafts because of the strict quality control. However, as all items are hand made the sizing may vary slightly +/-1cm, which is within the variation standard for hand made items.
BUYING INFORMATION SHIPPING INFO
How do you ship orders? All orders are shipped with FedEx making our shipments safe and always on time.
If I place my order today, when will the order be shipped? Each product is custom made according to your specifications. Please allow seven days for production of less complicated items to up a month for more intricate ones. Once we receive your order, we will notify you of the approximate shipping date.
How long does shipping itself take? Once your order is produced, it will take around 3-5 working days for FedEx to deliver your order.
Can I ship to someone else at a different address? Yes, you can ship to a different address. Just click on the button “ship to a different address” on the billing information page during checkout.
How much does the shipping cost? "The shipping costs are automatically calculated based on the weight of the product you order. We like to make our pricing transparent so that you know exactly how much you are paying for the product (40% of it goes to the woman who makes it) and how much money goes towards the shipping costs. To review a table of shipping costs for your area pleaseclick here.
BUY MORE AND SAVE MONEY!By buying more items at once you will save on shipping costs. How? For example, theminimumshipping for USA is circa $32 for parcels that weight half a kilo (500gr). Every additional kilo is charged atmaximum$7, so the more items you buy, shipping gets cheaper and you get more for your money!
Do not miss this opportunity!!! Go shopping!"
How will I be charged for my order? BHcrafts uses CCNow services to bill you for your order. CCNow is safe and secure online retailer. Once you choose the item you want to purchase you will be transferred to secure CCNow web site where you’ll be led through easy and secure process of authorizing payment. Your purchase is a direct transaction between you and CCNow. Charges will appear on your credit card or PayPal statement as CCNow.
When will my credit card be charged? Your credit card will be charged once you place an order, that is when your bank authorizes payment.
Aside from the cost of the products, what additional charges will I be responsible for? When you order fromwww.bhcrafts.org, you will be responsible for shipping charges and duty fees (if any), in addition to the product charges.
Who can I contact if I have billing questions? Feel free to call CCNow's toll free customer-service number (1-877-CCNOW-77). They are always happy to help with any billing questions that may arise.
How can I pay for my order? CCNow makes it easy for our customers to purchase and pay for multiple products using their credit cards or PayPal account. There are no sign-up forms to fill out and all you have to do is enter your Credit Card information or existing PayPal account!
Which credit cards do you accept? CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.
Is it safe to use my credit card online? CCNow is proud to display the Scan Alerts Hackersafe logo which means CCNow is tested and certified daily to pass the FBI/SANS Internet Security Test. CCNow is using high-quality online payment security measures and their secure payment authorization and transaction measures ensures your protection.
CHECKOUT AND ORDER PROCESSING
How do I check out? Once you have found the item(s) you would like to purchase click on “Buy now”. You will then be transferred to the secure CCNow web site whose services we use to receive online payments. Follow the simple instructions provided by CCNow to safely authorize payment.
How do I know my order is processed? CCNow's system will send you an e-mail message after an order has been placed.
How do I track my online order? Once your order has been shipped, we will notify you via e-mail about approximate delivery date. In the same e-mail we will also provide you with the tracking number which will enable you to check the status of your order atwww.fedex.com
Is there a store selling your products in my area? The names and addresses of stores that carry our products are placed in the “Contact us” section of the web site.
PRIVACY & SECURITY
Is my information secure? Ordering fromwww.bhcrafts.orgis guaranteed to be safe. All registration and credit card information is stored in a secure partner server. We will share your information only for the purpose of processing your payment and delivering your order. We may contact you with promotional offers only with your consent.
Whom do I contact if I have a question? You can contact our main office in Tuzla By phone/fax: + 387 35 314 460 or 314 461 Via E-Mail:
By mail: BHCrafts Izeta Sarajlića 5 75 000 Tuzla Bosnia and Herzegovina